Your First Visit

What to bring to the dentist and what to expect on your first visit?

Dr. Craven • Dr. Gill • Dr. Lo • Dr. Ahmed • Dr. Wang and staff are passionate about providing you with the highest quality care and results that you’re proud to show off. Our administrative staff is ready to help you with any questions about scheduling, financial policy and insurance; we’ll make that part of the process as simple as possible.

This section offers information from the administrative side of Olds Family Dental Clinic, including what to bring to the dentist and what to expect on your first visit?.

Your Questions & Concerns

Your first visit to our Olds dental office will includes a comprehensive review of your dental needs and concerns, a review of your health history, a dental exam by your new dentist, and a cleaning performed by the dental hygienist.

Your initial appointment with Dr. Craven • Dr. Gill • Dr. Lo • Dr. Ahmed • Dr. Wang will consist of a consultation explaining your diagnosis and treatment options. Occasionally, treatment can be done the same day as the consultation.

During your first appointment, our team will be happy to discuss your questions, concerns and goals with you, and develop a dental health care plan that addresses all your needs.

Before your first visit with us, take a few minutes to think over what you’d like to discuss with us, so that your concerns are at the forefront of your mind when the time comes for your appointment.

Please assist us by providing the following information at the time of your consultation. This will help us to help you process any claims in a timely manner.

Medical & Dental History

In order to provide you with the most appropriate care for your dental health needs, we’ll need to know about your dental and medical history.

This includes everything from the medications you’re taking (that may be unrelated to your dental care) to dental restorations and procedures that you’ve undergone in the past, and x-rays.

If your previous dentist has taken recent x-rays (within 6-months), you may request that they forward them to our office in Olds. However, any new presenting conditions and emergency treatments often require new radiographs to better help Dr. Craven • Dr. Gill • Dr. Lo • Dr. Ahmed • Dr. Wang with your diagnosis. If additional films are necessary, they can be taken at our facility in Olds with our state-of-the-art radiograph equipment.

These details will help us develop a dental healthcare plan that is customized for your unique requirements.

With your permission, your previous dental office will be able to forward us your existing files and information. That said, we will ask you to fill out a new Patient History Form upon your arrival for your first appointment with us, to ensure all the details we have are all up to date.

Insurance Information

After each appointment you have with us, our administrative team will submit insurances claim forms to your insurance company on your behalf.

In order to do this, we will need you to supply up-to-date details regarding your insurance plan, including the insurer name and mailing address, the group/policy/contract number, and your ID/certificate number.

Please be sure to have this information handy for your first appointment with us.